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Google Play – Error retrieving information from server Problem Go to Settings > Apps > All > Google Play Store > Storage & cacheand select Clear cacheand Uninstall updates. Do the same for Download Managerand Google Play Services. Google Play - Error rpc:s-5:aec-0 ProblemĮrror retrieving information from the server. Remove and re-add your Google account, restart your device and then re-add your account. Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Play Services. These steps can fix many problems with the Google Play Store / © NextPitĮrror retrieving information from the server. Once you've done that you just need to re-add it. This should fix the problem, but if it persists, you have to go to your account settings and delete your phone's Google account.
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